The Blockchain Academy — Professional Certification Logo
Simulator · Public preview · Course 3

AI Client Conversation

Roleplay nuanced client questions with an AI persona.

20–30 minutes

Inside this simulator

Rehearse the hard client conversation with an AI counterparty that pushes back. Personas range from the retiree who read a headline about a 40% drawdown to the founder who wants to move half the portfolio into a single token. Each exchange is scored and debriefed on suitability language, disclosure, and whether you actually answered the question.

What you'll do

  • Pick a client persona with its own risk profile, holdings, and emotional posture
  • Hold a live conversation covering suitability, volatility, custody, and fees
  • Receive a scored debrief on clarity, disclosure, and fiduciary framing
  • Re-run the same persona to see whether your revised framing lands better

Skills you'll evidence

  • Explaining volatility and custody risk without jargon or false reassurance
  • Handling the 'my nephew made money on this' objection
  • Keeping disclosure language intact under emotional pressure

Who it's for

Advisors who are confident on the mechanics but want reps on the conversation itself before it happens in a real review.

Common questions

How is the conversation scored?
The debrief evaluates whether you addressed the client's actual concern, whether suitability and risk disclosure appeared, whether you avoided implying guaranteed outcomes, and whether the explanation was plain-language enough for the persona in front of you.
Is anything I type stored or shared?
The exercise runs against simulated personas. Never enter real client information — the scenario is designed so that you do not need to.

Status: Coming soon.